How to pause or cancel Bella & Duke (and the 48-hour rule)

The quick answer

To move or cancel a Bella & Duke order, go to the Subscription page of your account and select Change Date in the Next Delivery panel. Do it more than 48 hours before the delivery. There’s no minimum term, so you can stop at any point.

From Bella & Duke’s terms and help centre, checked on 15 November 2026. Menu names can change; if what you see doesn’t match, contact Bella & Duke’s customer team.

Moving an order, cancelling an order, or cancelling altogether

There are really three different things people mean by “pausing” or “cancelling” Bella & Duke, and they’re handled slightly differently.

• Moving a delivery to a later date. This is the closest thing to skipping a box: you keep your subscription and simply get the next box later. It’s done with Change Date on the Subscription page.
• Cancelling a single order. Bella & Duke’s help centre puts this in the same place as moving one: the Next Delivery panel on the Subscription page.
• Cancelling your subscription. This stops deliveries altogether. A cancelled subscription goes inactive, and you can restore it later if you change your mind.

Bella & Duke’s help centre also describes a paused status: when you restore a cancelled subscription, it moves to paused until you select Restart. We haven’t found Bella & Duke guidance on pausing an active subscription directly, so if that’s what you want, check the options on your Subscription page or ask the customer team. For most people, moving the next delivery further out does the same job.

If you’re not sure which to do, move rather than cancel. A moved delivery is easy to bring forward again, while a cancelled subscription has to be restored and restarted. Cancel when you know you want to stop.

How to move or cancel one order

You move or cancel a single order from the Next Delivery panel on your Subscription page. Based on Bella & Duke’s help centre, the steps are:

1. Log in to your Bella & Duke customer account.
2. Go to the Subscription page.
3. In the Next Delivery panel, select Change Date.
4. A calendar shows the dates available. Pick a new date to move the order, or use the options there to cancel it.
5. Check the new date shows on your Subscription page before you leave.

Moving a box is handy when your freezer is full, you’re going away, or your dog is eating less than expected. Our Bella & Duke delivery guide has more on planning deliveries around freezer space.

The 48-hour rule

Make changes more than 48 hours before your delivery. That’s what Bella & Duke’s terms say, and it’s the simplest rule to follow.

There’s one wrinkle worth knowing. Bella & Duke’s help centre says that, for an order where payment has already been taken, you can change the date up to 48 hours before dispatch. Dispatch comes before delivery, so for a paid order the cut-off can be earlier than the terms alone suggest. The safe habit is to check your next delivery date a few days ahead and make any change well before the 48 hours mark.

If you miss the cut-off, the box will probably arrive as planned. Make sure you have freezer space or a safe place, and contact Bella & Duke’s customer team if there’s a problem.

Cancelling your subscription

You can cancel your Bella & Duke subscription at any time, because there’s no minimum order or period. That includes straight after the discounted first boxes. Make the change more than 48 hours before your next delivery, or that box will probably still come.

Bella & Duke’s help centre says a cancelled subscription goes inactive rather than disappearing, which is why you can restore it later. If you can’t see how to cancel on your Subscription page, contact Bella & Duke’s customer team and ask them to do it, and ask for confirmation.

After you cancel, check your Subscription page shows the subscription as inactive and no upcoming delivery. If an order had already been paid for and dispatched before you cancelled, expect it to arrive, and make room in the freezer for it.

Restarting after you cancel

You don’t need to set up a new subscription to come back. Bella & Duke’s help centre says you can restore a cancelled one:

1. Log in and go to the Subscription section of your account.
2. In the Your Deliveries panel, select Restore Subscription.
3. Your subscription moves to paused.
4. Select Restart to start deliveries again.

Before you restart, check your dog’s details are up to date, since weight and activity change the portions and the price. Our Bella & Duke price guide explains why.

If your dog has been on a different food while you were away from Bella & Duke, treat the restart like any change of diet: move across gradually, and ask your vet if your dog is a puppy, older or has a health condition.

Common situations, and what to do

Most changes come down to moving a delivery, updating your dog’s details or, occasionally, stopping altogether. These are the situations existing customers most often find themselves in.

Going on holiday

Look at your next delivery date as soon as you book, and move it if it lands while you’re away. A frozen box sitting on a doorstep for days isn’t what the packaging is designed for. If your dog is going to a sitter or kennels, check whether they can store and handle raw food before you decide how much to send.

The freezer is still full

If you still have plenty of food when the next box is due, move the delivery back. If it keeps happening, your plan probably sends more than your dog eats in that time, so it’s worth checking the delivery frequency and your dog’s details.

Your dog’s needs have changed

Weight, age and activity all affect how much food Bella & Duke sends. If your dog has gained or lost weight, slowed down with age or become more active, update the details in your account and ask your vet for advice, rather than adjusting portions by eye. A change in portion size can also change your price.

Losing a dog

If your dog has died, contact Bella & Duke’s customer team to stop or change deliveries, so you don’t have to work through the account settings at a difficult time. If you have another dog on the same plan, ask them to adjust it rather than cancel.

Before you cancel

If the reason is freezer space, a holiday or a tight month, moving your next delivery may be all you need. If the reason is that raw food isn’t working for your dog or your household, cancelling is the right call, and there’s no penalty for it.

• Freezer full? Move the next delivery out rather than cancelling. A different delivery size or frequency may suit you better too.
• Price? Check whether a different delivery size changes your price per day before you give up. Our Bella & Duke review is honest about the cost compared with kibble.
• Raw not suiting your dog? Talk to your vet, and look at other ways of feeding. Our raw vs cooked and raw vs kibble comparisons set out the alternatives without the sales pitch.
• Food left in the freezer? You can still use it. Defrost as normal in the fridge; Bella & Duke says defrosted food keeps for up to four days. If you’re moving your dog onto a new food, do it gradually.

If you’re switching to something else, our guide to storing and defrosting raw dog food covers using up what’s left safely.

Getting help

If the options in your account don’t match this guide, or a change hasn’t saved, contact Bella & Duke’s customer team. Do it before the 48 hours cut-off if you can, and have your account email and next delivery date to hand.

Once a change is made, check the Subscription page shows what you expect: the new date, or an inactive subscription if you cancelled. It’s a ten-second check that saves a surprise box or a missed one.

If you’re reading this before signing up: it’s a fair question to ask first. The friend code covers your first three frozen-food orders and nothing ties you in after that. Our Bella & Duke discount code page has the details.